 | Study programme | Français | |
 | Conflict Management and Mediation | ||
Activité d'apprentissage à l"School of Human and Social Sciences |
| Code | Lecturer(s) | Associate Lecturer(s) | Subsitute Lecturer(s) et other(s) |
|---|---|---|---|
| H-IHUM-202 |
|
| Language of instruction | Language of assessment | HT(*) | HTPE(*) | HTPS(*) | HR(*) | HD(*) | Term |
|---|---|---|---|---|---|---|---|
| Français | Français | 30 | 0 | 0 | 0 | 0 | Q2 |
Content of Learning Activity
There are 4 chapters :
1) conflict management : this chapter presents different type of conflicts ant the way to prevent and manage them
2) negotiations : this chapter presents different type of negotiations and the way to them
3) difficult employees management : this chapter explain what is a difficult employee and how take action with such employees
4) communication : this chapter exposes different communication methods and presents transactional analysis
Required Learning Resources/Tools
Not applicable
Recommended Learning Resources/Tools
Not applicable
Other Recommended Reading
- Bréard R., Pastor P. (2011), "Gestion des conflits", Editions Liaisons
- Marsan C. (2008), "Gérer et surmonter les conflits", Editions Dunod
- Bourhis A., Chenevert D. (2009), "A vos marques, prêts, gérez ! La GRH pour les managers", Pearson (chapters 10 and 11)
- Robbins S., Judge T. (2011), "Comportements organisationnels", 14e édition, Pearson (chapter 14)
Mode of delivery
- Face to face
Type of Teaching Activity/Activities
- Cours magistraux
Evaluations
The assessment methods of the Learning Activity (AA) are specified in the course description of the corresponding Educational Component (UE)