Study programme 2020-2021Français
Quality approach to public services
Learning Activity
CodeLecturer(s)Associate Lecturer(s)Subsitute Lecturer(s) et other(s)Establishment
      • DOCHOT Jean-Marc
      • UMONS
      of instruction
      of assessment
      HT(*) HTPE(*) HTPS(*) HR(*) HD(*) Term

      Organisational online arrangements for the end of Q3 2020-2021 assessments (Covid-19)
      • Production of individual or group work, essay, report, dissertation...

      Organisational arrangements for the end of Q1 2020-2021 assessments (Covid-19) online or face-to-face (according to assessment schedule)

      • Production of individual or group work, essay, report, dissertation...

      Content of Learning Activity

      Presentation of the developpement quality tools used in the public sector, namely the Social Responsibility Assessment Framework (SORAF), an adaptation of ISO 26000 to the public sector. The European excellence model CAF, The Common Assessment Framework, is also presented as a basic of a functioning diagnose of a public organisation.

      Required Learning Resources/Tools

      Not applicable

      Recommended Reading

      Notes d'exercices - Partie 1 - CAF vision 2030 - EIPA
      ,Copie de présentation - Partie 2 - CAF: notation-processus-priorisation-feedback externe - JM Dochot
      ,Note de cours - Partie 1 - Les fondements de la qualité - JM Dochot
      ,Note de cours - Complément - le modèle CAF 2020 - EIPA
      ,Copie de présentation - Partie 3 - Outils qualité - JM Dochot
      ,Note de cours - Approche démarche qualité en distanciel - JM Dochot
      ,Copie de présentation - Partie 4 - le modèle CAF 2020 - JM Dochot

      Recommended Learning Resources/Tools

      Not applicable

      Other Recommended Reading

      Not applicable

      Mode of delivery

      • Face to face

      Type of Teaching Activity/Activities

      • Cours magistraux


      The assessment methods of the Learning Activity (AA) are specified in the course description of the corresponding Educational Component (UE)

      (*) HT : Hours of theory - HTPE : Hours of in-class exercices - HTPS : hours of practical work - HD : HMiscellaneous time - HR : Hours of remedial classes. - Per. (Period), Y=Year, Q1=1st term et Q2=2nd term
      Date de génération : 09/07/2021
      20, place du Parc, B7000 Mons - Belgique
      Tél: +32 (0)65 373111