Objectives of Programme's Learning Outcomes

• Understand the fundamentals (theories and tools) in human and social sciences
• Understand the social environment and the way it works, as well as the role played by different social, economic and political agents
• Human Resource Management option: Understand the fundamentals in the field of human resource management
• Understand human resource management in relation to organisational environments in which it develops.
• Analyse human situations in business and propose appropriate measures.
• Develop a critical view of the tools and methods of human resource management.
• Communicate in a clear, structured and justified manner on issues related to human and social sciences
• Develop and structure reasoning and arguments by mobilising concepts and methods specific to disciplines of human and social sciences.
• Communicate, both orally and in writing, on issues related to human and social sciences.
• Demonstrate analytical skills.
• Apply transferable skills, such as analysis and critical thinking, thoroughness, independence, and teamwork
• Demonstrate a critical mind, ethical values and independent judgment issues of human and social sciences.

Learning Outcomes of UE

At the end of the instruction, the students will be able to:
- Understand why conflicts are inevitable in any activity but can be factors of progress ·        
- Analyze the causes and the various types of conflicts
- Understand the stages of conflict development  
- Set up an approach and effective tools to analyze conflicts and solve conflicts ·
- Understand the importance of communication      
- Think about negotiation process

UE Content: description and pedagogical relevance

There are 3 chapters :
1) conflict management : this chapter presents different type of conflicts ant the way to manage them
2) difficult employees management :  this chapter explain what is a difficult employee and how take action with such employees
3) communication : this chapter exposes different communication methods and presents transactional analysis                                 

Role plays and case studies are used during classes.
The learning activities of this teaching unit are fully complementary and differ only in the way they are taught.

Prior Experience

Not applicable