![]() | Study programme 2025-2026 | Français | |
![]() | Consumer's Behavior | ||
Programme component of Master's in Management (MONS) (day schedule) à la Warocqué School of Business and Economics |
| Code | Type | Head of UE | Department’s contact details | Teacher(s) |
|---|---|---|---|---|
| UW-M1-SCIGES-034-M | Optional UE | ANDRE Jean-Jacques | W727 - Marketing et Communication |
|
| Language of instruction | Language of assessment | HT(*) | HTPE(*) | HTPS(*) | HR(*) | HD(*) | Credits | Weighting | Term |
|---|---|---|---|---|---|---|---|---|---|
| Anglais | 14 | 7 | 0 | 0 | 0 | 3 | 3.00 | 1st term |
| AA Code | Teaching Activity (AA) | HT(*) | HTPE(*) | HTPS(*) | HR(*) | HD(*) | Term | Weighting |
|---|---|---|---|---|---|---|---|---|
| W-MAKO-046 | Consumer's Behavior - AAEP | 14 | 4 | 0 | 0 | 0 | Q1 | |
| W-MAKO-047 | Consumer's Behavior - AAEHP | 0 | 3 | 0 | 0 | 0 | Q1 |
| Programme component |
|---|
Objectives of Programme's Learning Outcomes
Learning Outcomes of UE
Study of internal factors (psychological, socio-cultural and economic) that influence consumer behavior, as well as external stimuli
UE Content: description and pedagogical relevance
Theory : Neurosciences or the study of the cognitive processes of consumers' decisions, as well as their emotions
Case study: Case study: Costa Coffee in the USA or the study of consumer behavior, especially the socio-responsible people. These consumers wish to demonstrate their commitment through their act of purchasing. They are attracted to companies that promise ethical and fair-trade products. They have also a political role through their act of purchasing.
Prior Experience
Marketing - Principles and Metrics
Micro and Macroeconomics
Management accounting
Psychology
Sociology
Type(s) and mode(s) of Q1 UE assessment
Q1 UE Assessment Comments
The UN's sustainable development objectives punctuate the company's Marketing decisions, so that the latter is in line with new consumer behavior.
Type(s) and mode(s) of Q1 UE resit assessment (BAB1)
Q1 UE Resit Assessment Comments (BAB1)
Two sets of multiple-choice questionnaires with quantitative and quantitative responses are used to assess the acquisition of knowledge and skills of students. Each MCQ counts for 50% of the overall mark. Student teams who volunteer to give oral presentations in class can earn a bonus on their overall grade.
Type(s) and mode(s) of Q3 UE assessment
Q3 UE Assessment Comments
The exam takes place remotely and is in the form of multiple-choice questions.
Type of Teaching Activity/Activities
| AA | Type of Teaching Activity/Activities |
|---|---|
| W-MAKO-046 |
|
| W-MAKO-047 |
|
Mode of delivery
| AA | Mode of delivery |
|---|---|
| W-MAKO-046 |
|
| W-MAKO-047 |
|
Required Learning Resources/Tools
| AA | Required Learning Resources/Tools |
|---|---|
| W-MAKO-046 | What Neuroscience Tells Us About Consumer Desire - Carmen Nobel (March 26, 2012) Neuromarketing : What You Need to Know - Eben Harrell (January 23, 2019) 3 Behavioral Trends That Will Reshape Our Post-Covid World - Eddie Yoon (May 26, 2020) Ferrero Group : Securing Supply for Hazelnuts - Jishnu Hazra and Tarun Jain, Indian School of Business (2016) Ferrero Group : Achieving Sustainability Through Supply Chain Integration - Ottavia Curcuraci and Wiboon Kittilaksanawong, IVEY (June 19, 2017) |
| W-MAKO-047 | What Neuroscience Tells Us About Consumer Desire - Carmen Nobel (March 26, 2012) Neuromarketing : What You Need to Know - Eben Harrell (January 23, 2019) 3 Behavioral Trends That Will Reshape Our Post-Covid World - Eddie Yoon (May 26, 2020) Ferrero Group : Securing Supply for Hazelnuts - Jishnu Hazra and Tarun Jain, Indian School of Business (2016) Ferrero Group : Achieving Sustainability Through Supply Chain Integration - Ottavia Curcuraci and Wiboon Kittilaksanawong, IVEY (June 19, 2017) |
Recommended Learning Resources/Tools
| AA | Recommended Learning Resources/Tools |
|---|---|
| W-MAKO-046 | Transforming Giants - Rosabeth Moss Kanter, HBR (January 2008) PepsiCo, Performance with Purpose, Achieving the Right Global Balance - Rakesh Khurana, Rosabeth Moss Kanter, Rajiv Lal and Eric Baldwin, HBS (January 30, 2012) |
| W-MAKO-047 | Transforming Giants - Rosabeth Moss Kanter, HBR (January 2008) PepsiCo, Performance with Purpose, Achieving the Right Global Balance - Rakesh Khurana, Rosabeth Moss Kanter, Rajiv Lal and Eric Baldwin, HBS (January 30, 2012) |
Other Recommended Reading
| AA | Other Recommended Reading |
|---|---|
| W-MAKO-046 | A Practical Guide to Market Research - Paul Hague (2006) Armstrong, Kotler (2017), Principles of Marketing, Global Edition, Pearson |
| W-MAKO-047 | A Practical Guide to Market Research - Paul Hague (2006) Armstrong, Kotler (2017), Principles of Marketing, Global Edition, Pearson |