Objectives of Programme's Learning Outcomes

• Master specialist knowledge in the field of economic, political and social sciences in order to mobilise it on issues related to political, economic and social environments.
• Master decision-making processes of public bodies and services.
• Assimilate political, economic and social environments.
• Analyse concrete political, social and economic issues in a multidisciplinary way, identifying future societal changes.
• Analyse a situation by critically selecting adapted methodological theories and approaches.
• Mobilise acquired skills in a specific professional environment.
• Be critical and have a general overview of the analysis of problems and implementation of actions in the economic, social and political fields.
• Assess their practices and be able to question it.
• Communicate, orally and in writing, in a structured and relevant way.
• Present and structure data in a clear, precise, neutral, and non-oriented way.

Learning Outcomes of UE

Not applicable

 

UE Content: description and pedagogical relevance

Quality management and strategy management are closely linked.
The implementation of a quality management system should be seen as an opportunity to develop and implement strategy in a pragmatic and effective way.

The course is divided into three parts:
The first part is devoted to quality management.

What is quality?
Where does it come from?
What are the main standards that students will face when they become public managers?
And most importantly: what are the fundamental principles of quality?

The second part briefly looks at strategic and operational management in the public sector.

The third part combines the first two parts: quality management for strategic management.

In this third part, students will discover different quality tools that they will be invited to practice in exercises and assignments: stakeholder analysis, environmental analysis, process management, risk analysis, self-assessment and organisational maturity analysis, development of KPIs and dashboards.

Prior Experience

Not applicable

Type(s) and mode(s) of Q1 UE assessment

• Written examination - Face-to-face
• Production (written work, report, essay, collection, product, etc.) - To be submitted in class
• Oral examination - Face-to-face

Q1 UE Assessment Comments

oral

Type(s) and mode(s) of Q1 UE resit assessment (BAB1)

• Written examination - Face-to-face
• Production (written work, report, essay, collection, product, etc.) - To be submitted in class
• Oral examination - Face-to-face

Q1 UE Resit Assessment Comments (BAB1)

oral

Type(s) and mode(s) of Q3 UE assessment

• Written examination - Face-to-face
• Production (written work, report, essay, collection, product, etc.) - To be submitted in class
• Oral examination - Face-to-face

Q3 UE Assessment Comments

oral